How to reach us
You can reach Tracument by any of the following methods:
Telephone
For all enquiries, please call 1.888.900.4701.
If you require support, please select Option 3 only. Other departments are not able to provide system support.
If you are a client or are using our system and require support, please email support@tracument.com.
If you are interested in our services, please email sales@tracument.com.
Box 35, Unit 220 – 1 First Street
Collingwood, ON L9Y 1A1
Unit 311 – 276 Carlaw Avenue
Toronto, ON M4M 3L1
170 – 422 Richards Street
Vancouver, BC V6B 2Z4
When mailing cheques or accounting-related material, please use our Collingwood address. Other correspondence can be sent to the location closest to you.
A note on support: Please contact our support team through support channels only — 1.888.900.4701 x3 or support@tracument.com. This ensures that your issue is properly ticketed in our system and that the staff member you are dealing with is the best person to assist you.
Our support team will respond as quickly as possible, usually the same day. Contacting other departments will not result in faster response times, and will likely delay resolution of your support issue.
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